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Complaints about the homelessness service

If you are unhappy with the decision that has been made on your homeless application or with the suitability of housing that has been offered, you have a right to seek a review of our decision.

You must request your review within 21 days of being notified of our decision. You have a right to seek help with your case for a review from an advice centre or solicitor.

Where you have been offered housing and wish to seek a review of the suitability, you have a right to both accept the offer and request a review.