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Coronavirus (COVID-19) For information on changes to our services, what you can do to protect yourself, support your community and guidance to assist employers and businesses visit our Coronavirus pages.

Homelessness - emergency accommodation and advice

Due to the current situation with COVID-19, please do not attend the Housing drop in service unless you have been asked to. Please contact the Housing Options Team on 01594 812308 to discuss your housing needs

Advice about homelessness

We offer support and help whether you're homeless or worried about becoming homeless.

Preventing homelessness

If you're homeless or threatened with homelessness, we can help. We'll always try to prevent you from becoming homeless in the first instance.

There are lots of services to help you to stay in your current home, including help with tenancy issues or relationship breakdowns.

If staying in your current home isn't an option, we can help you look for a new home or other alternatives.

We also offer services to help if you're experiencing domestic abuse.

Ask for help with homelessness

Eligibility for emergency accommodation

We can only assess your application for help if you are eligible for assistance. For example, if you are not entitled to welfare benefits because of your immigration status, we can only provide advice on your situation.

We will consider:

  • Is there anywhere that you are legally entitled to occupy?
  • If there is, can you actually gain entry to it?
  • If your home is a caravan, houseboat or other mobile form of housing, is there anywhere you are entitled to park it and live in it?
  • Would you be at risk of domestic or other violence if you continued to occupy the home?
  • Is there any other strong reason why it would not be reasonable for you to continue to occupy the home?

You are not intentionally homeless if the housing you left was not reasonable to occupy, or you were at risk of violence in the home. You are also not intentionally homeless if you acted in good faith while unaware of a relevant fact.

If your homelessness has resulted from your behaviour, we only have to provide you with temporary accommodation for a short period depending on your circumstances.

Contact the housing team

  • Phone the Housing Options Team on 01594 810000
  • Phone the out of hours emergency service 01452 614194
  • Email the Housing team

Housing Options drop in service at the council offices 

Due to the current situation with COVID-19, please do not attend the drop in service unless you have been asked to. Please contact the Housing Options Team on 01594 812308 to discuss your housing needs. 

The Housing options drop in service at the council offices is open at the following times: (Please note that these times may change at short notice depending on cover – please telephone us beforehand on 01594 810000)

  • Monday 10am - 12pm and 2pm - 4pm
  • Tuesday 10am - 12pm and 2pm - 4pm
  • Wednesday 10am - 12pm and 2pm - 4pm
  • Thursday 10am - 12pm and 2pm - 4pm
  • Friday 10am - 12pm and 2pm - 4pm

The drop-ins are for 10 minute brief advice sessions. If you require more in-depth advice or a private room, please call the Housing Options Team to book an appointment on:

  • 01594 810000.

The Council offices are open:

  • Monday to Thursday 9am to 4.45pm
  • Friday 9am to 4.30pm

Duty to Refer – Homelessness Reduction Act 2017

Advice for Public Authorities

The Homelessness Reduction Act 2017 and Homelessness (Review Procedure etc.) Regulations 2018 have introduced a new legal duty on specified public authorities to refer service users that may be homeless or threatened with homelessness to a local housing authority in England. This is in force from the 1st October 2018. 

If you are a public authority specified within the legislation, or any other organisation wishing to make a referral to Forest of Dean District Council please follow the Ask us for Help with Homelessness link.

The six Gloucestershire housing authorities are developing a county-wide procedure to support the new duty. When making referrals, partners are expected to consult and follow this procedure and the principles of the local agreement within it. This will help realise the true potential of the new duty for the people of Gloucestershire.

 Full details or the procedure will be available here shortly.  In the meantime if you have any queries or problems completing a referral, please email dutytorefer@fdean.gov.uk