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Annual household canvass

Annual canvass 2021

Each year we check that the right people are registered to vote at every address in the District. Starting in August, we will be sending an email or letter to every household, asking residents to check the information is correct, even if you have recently registered to vote.

We will be sending emails from our email address. This email is not spam and we do need a response. If you do not reply to the email a paper form will be posted to you.

What do I need to do?

You need to let us know who should be registered to vote at your address. You can do this online, following the instructions in the email or letter you’ve received.

The quickest and easiest way to confirm your details or let us know about any changes is online. You'll need the security code that is printed on the letter or in the email. When logged in you should let us know whether the information is correct. If it isn't, you can update the information.

If you don't complete the information promptly, we will send out reminders. If we don't receive a response after sending reminders, we may also telephone you or carry out a personal visit, to make sure we can get a response. 

If you add any new people they will also need to complete a registration application. They can do this at We will send each person a form if they do not apply online.

You must submit a response - so please don't delay and respond straight away. It will save time and money if we don't have to chase you for a response.

If you haven’t received anything from us by the end of September please contact us

How will I receive the request?

Some households will be communicated with via email initially. The new process is simple, clearer and faster for responding online. These will be sent to any registered electors in the household who have previously supplied their email address to the council. 

If we do not hold an email address for the household, or if we’re not sure the information we have about your household is correct, you will receive the request through the post.

How can I respond?

Whether you have received the email or a request through the post, the quickest and easiest way to respond is online.

How do I use the online system?

  • Go to the household response website.
  • Enter your unique 2 part security code from your email or printed on your letter
  • Check that the information for your property is correct
  • Confirm your details, or make any changes, and press 'Confirm'

Where will I find my security code?

Your unique security code can be found in our email to you or will be printed on the letter sent through the post.

I don't have the internet

If you can't go online you can:

  • call Electoral Services helpline 01594 812638

Do I list everyone who lives in the property?

You need to include the name and nationality of everyone aged 16 or over who is resident and eligible to register to vote. If there are no eligible residents, you should state why this is the case.

How do I know who is eligible to vote?

Find out who is eligible to vote on the Electoral Commission website.

My son/daughter is living away at university, should I register them here or at home?

Your son/daughter can register at their home address as well as their university address, but must not vote more than once in the same election.

This means they can vote in local elections at both addresses as long as they are in different local government areas, but cannot vote at both addresses in a Parliamentary election.