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Coronavirus (COVID-19) For information on changes to our services, what you can do to protect yourself, support your community and guidance to assist employers and businesses visit our Coronavirus pages.


We are committed to accessibility and making sure that our online information and services are accessible to all visitors as well as visitors with disabilities. This website:

Access keys

Access keys have been set up so you can navigate the website's main pages using the keyboard instead of the mouse. To use these access keys:

  • Press and hold the 'Alt' key on a Windows PC or the 'Control' key on a Macintosh computer
  • Press the required letter or number
  • Press the return key.
Page Access key
Back to Home Page 1
Site index 3
Search the site 4
A - Z of services 5
Help 6
Disclaimer 8
Contact us 9
Access keys details 0
Skip navigation S

Forms and documents

Some of the downloadable documents and forms don't meet the level of accessibility that we would like and we are working hard to improve these. In the meantime if you have any problems accessing this website or would like a document or form in another format, please contact us using the details below.

Downloadable documents on this website are in Adobe Acrobat PDF format and you will need Adobe Acrobat Reader to view and print them. This is free software and can be downloaded from:


As interactive mapping are graphics intensive, the map data cannot be presented in an accessible format. However, you can use our postcode search on the home page to look up your nearest facilities and the results are in an accessible format.

Video and sound

Where available we will upload an alternative text transcript of any video or sound content that appears on the website.


For help in other languages please see:


If you have a mobility impairment or sight problems you can navigate this website using the tab key or switch device to move through the links on web pages.

Colour and images

We have chosen colours that provide good contrast between text and its background and have avoided combinations that are known to be difficult for people with colour blindness.

We have added relevant alternative text (alt text) to all images on this website. The text in the alt tag will depend on the reason for the image:

  • Images used as links will have alternatives that, like good text links, tell you about the destination page
  • Informative images will have alternative text that contains the information that the image contributes to the page
  • Images of text will use the visible text as their alternatives
  • Decorative images will be given empty alternative text, so that they are silent when a screen reader reads the page
  • Layout images are very rarely used but will have empty alternative text.

Links opening in new browser windows

Links on this website rarely open new browser windows. If a link has to open a new browser window there will be warning message next to the link text.


We do our best to follow the accepted guidelines and standards for accessibility and usability but it is not always possible to do so in all areas of the website. We are continually looking for solutions that will bring all areas of the site up to the same level of accessibility.



  • 01594 810000