I have registered but have not received my log-in details
An email with your log-in details is usually sent within a couple of minutes. For security reasons this will not be sent immediately if any details provided do not match exactly those we already hold. In this case we will manually check the details first and then send your log-in details as soon as we can.
I have forgotten my username. What do I do?
Go to the log-in page, select ‘Forgotten your user name?’, and enter the email address you used when you first registered. An email reminder will be sent to you within a couple of minutes.
I have forgotten my password. What do I do?
Go to the log-in page, select ‘Forgotten your password?’, and enter your user name. An email will be sent to you within a couple of minutes with a new password. You can change this should you wish after you have logged-in.
I have entered my log-in details but nothing happens or I get an error?
Ensure your internet browser (e.g. Chrome, Edge etc) is up to date. My Bills and Benefits will not work under old versions of these browsers.
My browser is up to date but I still get an error. What do I do?
Please contact us telling us your name and account number. Please give us as much information about the error as possible. We will investigate but it may take us some time to resolve it.
If there is anything urgent you need, such as a copy bill or letter, please let us know in the email and we will sort this for you in the meantime.
Problems with viewing/opening documents
Some internet browsers will not automatically open up documents from websites. You may get a message asking you what you want to do with the document or a bar may appear at the bottom of your browser waiting for action from you.
Otherwise, please ensure your security settings do not block downloads from websites and that you have Adobe Acrobat reader available. You will not be able to view our documents without this.