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Street Warden - Privacy Notice

Who the Council is and what the Council does

The Council is a data controller under the Data Protection Legislation as the Council collects and processes personal information about you in order to provide services and meet their statutory and regulatory obligations.

This notice explains why the Council asks for your personal information, how that information will be used and how you can access your records.

Any questions regarding our privacy practices should be sent to:

Data Protection Officer (DPO)
Forest of Dean District Council
Council Offices, Coleford, GL16 8HG
Tel: 01993 861194

Why the Council needs your information and how the Council uses it

Street Wardens are responsible for dealing with Environmental and Anti-Social Behaviour issues around their assigned patches, as well as being the eyes and ears of the community to collect evidence of other Anti-Social Behaviour matters.
The wardens also deal with and provide education and enforcement of Environmental and Antisocial Behaviour matters such as;

  • Littering
  • Fly-tipping
  • Incorrect Domestic and Commercial Waste Disposal
  • Abandoned and Nuisance Vehicles (not parking related)
  • Animal Welfare (domestic animals)
  • Dog Warden service which includes:
  • complaints related to the ownership of dogs
  • dog fouling issues
  • the welfare aspects of dog ownership
  • stray dogs
  • missing dogs
  • enforcement of legislation
  • dog ownership education
  • home checks

We collect your data for the purpose of responding to complaint or query. If necessary, your information may be used to support any investigations, and may result in being used in legal action. Contact details may also be used for communication purposes in relation to the matter.

What is the legal process for collecting and processing this data

The lawful basis for processing your information are:

  • GDPR Article 6(1)(c) - processing is necessary for compliance with legal obligation to which the Council is subject 
  • GDPR Article 6(1)(e) - processing is necessary for the performance of a task carried out in the public interest in the exercise of official authority vested in the Council.

What type of information is collected from you

In the course of providing the Street Warden service to you, we collect the following personal information when you provide it to us:

  • name
  • contact details (address, telephone number)
  • details of medical conditions (if relevant and appropriate)
  • details of incidents
  • images from surveillance/mobile cameras (personal identifiers, contacts and characteristics; car registration)

Personal details are only recorded where relevant and necessary.

The above list is not exhaustive. The Council will only ask for personal information that is appropriate to enable us to deliver our services. In some cases, you can refuse to provide your details if you deem a request to be inappropriate. However, you should note that this may impact on our ability to provide some services to you.

Who your information may be shared with (internally and externally)

We do not routinely share any personal information. Where there is a need to share your details for signposting or referral purposes, we will obtain your consent before any referrals are made.

We will share personal information with law enforcement or other authorities if required by applicable law.

The Council will also use the information for the purpose of performing any of its statutory enforcement duties. It will make any disclosures required by law and may also share this information with other bodies responsible for detecting/preventing fraud or auditing/ administering public funds.

How long the Council keeps your information (retention period)

All personal information recorded by the Street Wardens in accordance with the above are stored within controlled pocket notebooks, and retained securely for a total of 7 years after which time, the notebooks are securely destroyed. 

Your information will be disposed of in a controlled and secure manner in accordance with the Council’s Policy.

We automatically over-write footage between 30 and 31 days after it is captured unless it must be used in connection with an investigation. Where authorised bodies are granted access to data collected via CCTV in order to carry out their statutory functions, then copies of the data may be made and provided securely for this purpose.

How the Council protects your Information

All the information The Council collects is stored securely on our IT system and manual filing systems. The Council has strict procedures for the way this is done. Any and all information about you is treated as confidential and with respect. There are also clear rules and guidance about storing, recording and sharing information which staff receive training on.

The Council will not transfer your personal data outside the EU without your consent.

The Council have implemented generally accepted standards of technology and operational security in order to protect personal data from loss, misuse, or unauthorised alteration or destruction.

Please note however that where you are transmitting information to us over the internet this can never be guaranteed to be 100% secure.

If you use your credit or debit card to make payments, the Council passes your card details securely to our payment processing partner as part of the payment process. The Council does this in accordance with the Payment Card Industry Security Standard, and doesn’t store the details on its website. The information you give to the Council when using our online payment system will only be used for the recording of your payment.

The Council will notify you promptly in the event of any breach of your personal data which might expose you to serious risk.

Your rights

You have the following rights under the Data Protection Legislations:

  • To access your personal data
  • To be provided with information about how your personal data is processed
  • To have your personal data corrected
  • To have your personal data erased in certain circumstances
  • To object to or restrict how your personal data is processed
  • To have your personal data transferred to yourself or to another business in certain circumstances
  • To be told if the Council have made a mistake whilst processing your data and the Council will self-report breaches to the Commissioner.

How you can access, update or correct your information

The Data Protection Legislation allows you to find out what information is held about you, on paper and computer records. This is known as ‘right of subject access’ and applies to your data along with all other personal records. 

If you wish to see a copy of your records you should contact the Data Protection Officer. You are entitled to receive a copy of our records free of charge, within a month.

In certain circumstances access to your records may be limited, for example, if the records you have asked for contain information relating to another person.

The accuracy of your information is important to us to be able to provide relevant services more quickly. The Council is working to make our record keeping more efficient. In the meantime, if you change your address or email address, or if any of your circumstances change or any of the other information the Council holds is inaccurate or out of date, please email us or write to us at:

Street Warden Service
Forest of Dean District Council
Council Offices
Coleford GL16 8HG or visit our street wardens webpage

Further information

If you would like to know more about how the Council uses your information, or if for any reason you do not wish to have your information used in any of the ways described in this privacy notice, please contact the Data Protection Officer at

You can also complain to the Information Commissioner

The Council reserve the right to update this privacy notice from time to time by publishing a new version on our the website