Report a missed bin collection
Update: Saturday 3 January
If your recycling has not been collected today (or was not collected on Friday 2 January), please put your containers out again on Monday 5 January when our crews will return to collect. We apologise for the inconvenience caused.
Christmas collections
Our waste and recycling crews are working hard throughout the Christmas period to collect from our district's properties.
There's more waste than usual at this time of year, which means crews may need to return to the depot more often to unload. Collection rounds also change to accommodate bank holidays, and some crews may be working routes they're less familiar with.
If we haven't collected from your property when scheduled to, please use this page for updates - we'll be there as soon as we can. Please don't leave containers out overnight.
Service Failures
We may already be aware there was an issue with collections in your area.
Please complete the missed collection form and if we are aware of a disruption to your waste or recycling collections you will be notified of a 'Service Failure' event on the screen.
If a 'Service Failure' event is showing, please leave your missed containers out for collection and Ubico will return as soon as possible.
If no 'Service Failure' event is showing, please select the containers that were missed and leave the containers out for collection and Ubico will return as soon as possible.
Report
If your general waste bin or recycling has not been collected you can report it as missed after 3pm on collection day. You need to let us know no later than 3pm the following day of the missed collection in order for us to return.
Before reporting a missed bin please make sure that:
- The bin was out by 7am
- There was no extra waste by the side of the bin
- Any recycling was in the correct bin or box
- Your garden waste bin had a valid licence
- Bin lids were closed
Please leave your bin out and we will aim to return and collect it.
