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Emergency planning


A disaster can occur unexpectedly, anywhere, at any time and can take many forms, such as  flooding, storms and transport incidents.

To comply with the Civil Contingencies Act we have put plans in place and train our staff in order to respond in an emergency, for example we may be required to set up a rest centre for people that have been evacuated from their homes. Our aim is to ensure that we are prepared for any major emergency, are able to respond to support the emergency services as required, and can assist those affected. 

We are part of the Gloucestershire Local Resilience Forum which provides a multi-agency response to major emergencies in the county.

Gloucestershire community risk register

The Gloucestershire Community Risk Register identifies the potential hazards for Gloucestershire, the impacts they might have and the mitigation put in place.

Community resilience

Many communities already help one another in time of need, but experience had shown that those who have spent a bit of time preparing a simple Community Emergency Plan are better able to cope and recover more quickly from emergencies. Through the Local Resilience Forum Community Resilience Group, multi-agency partners work together to promote community resilience in Gloucestershire. The group has developed a community emergency plan template and supporting guidance to help communities produce a plan. Gloucestershire Rural Community Council has developed some additional guidance on Places of Safety and has useful emergency planning guidance and Community Emergency Planning Toolkit on their website.

If you do prepare a plan we would be grateful if you could then share it with our emergency planning team as this will allow us to work closely with you should an emergency occur. Please email your emergency plan to

Priority service users

If you or a member of your household are vulnerable you may be eligible to register for Utility Priority Services. Please visit the below links to register;

Most energy providers also have a user priority register so you may also like to also register directly with them.

Business Continuity Management

Business Continuity Management is a process that helps to manage the risks of the running of an organisation and aims to ensure it can continue to operate during a disruption.

The Gloucestershire Local Resilience Forum provides advice and guidance to businesses and voluntary sector organisations about preparing for an emergency.

Weather advice

Please see:

Our offices are open 9am to 4:45pm Monday to Thursday and 9am to 4:30pm on Friday.

  • Call 01594 810000 during opening hours or
  • Call 01594 810000 outside opening hours and if it is an emergency situation 

Waste collections are sometimes disrupted due to winter weather; if this is the case we will publicise details online.

Help preparing for and responding to an emergency

Gloucestershire Local Resilience Forum has produced the ‘Are you ready’ booklet is to provide clear practical advice to help you prepare for and respond to an emergency. You can significantly reduce the risks for you, your family, and your property by being informed and ready to respond to events.