Request bins and recycling containers
You can order a bin or a recycling container if yours is damaged or lost using our online form below.
You must be subscribed to the garden waste service to receive a replacement garden waste bin.
You can also inform us if you need a bin or container collected due to it no longer being required.
As standard, each household has one general waste bin, two recycling boxes, a blue recycling bag, one external food caddy and one internal kitchen food caddy. See the what to put in your bin section for details on what goes in each container.
Containers are usually delivered within 30 working days of being ordered. Bins/containers to be repaired, replaced or collected will need to be left as close to the kerbside as possible and accessible to the crew with immediate effect.
Order online
Request a new containerJust moved in and have no bins or containers
You will need to ensure you are registered for Council Tax at the property before ordering.
If you have just moved into a new build property and have no containers, you can order a new set via our form. We will not deliver bins to empty properties.
New build container request formExtra rubbish
If you have a temporary need to dispose of extra waste, you can take it to one of the recycling centres at Oak Quarry or Hempsted. You can also buy beige council-issue refuse sacks from us to put out with your collection. Our bulky waste service can also assist with large item collections.
Extra refuse bin or sacks / additional capacity
The following households may be eligible for an extra bin or sacks if:
- there are 6 or more permanent full-time residents living at the address
- they produce a large volume of non infectious healthcare waste such as swabs, incontinence pads or dressings
- there are 2 children (under the age of 4 years old) who are using nappies, living with 2 or more adults
An extra bin or sacks is only for those in genuine need. We expect you to make every effort to recycle your waste before making this request. If granted, checks may be made by us on your ongoing need, and suitability for the service.
You will need to inform us of any future changes in circumstances. We maintain the right to downsize or remove containers if we find the need is no longer required.
Additional capacity requestWe reserve the right to request proof of eligibility for this service at any time.