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  2. Council tax and benefits
  3. Housing benefits and Universal Credit
  4. Universal Credit

Universal Credit

Universal Credit is a benefit for working age people who are on a low income or out of work. It replaces these benefits and tax credits:

  • Housing Benefit
  • Income-based Jobseekers’ allowance
  • Income-based Employment and Support Allowance
  • Income Support
  • Child Tax Credits
  • Working Tax Credits

You cannot usually get any of these benefits or tax credits separately if you get Universal Credit. For a more detailed explanation visit: Understanding Universal Credit.

How to apply

Universal Credit is claimed and managed online.

Apply for Universal Credit

How we can help

Universal Credit is run by the DWP and not the council. However we do still offer some help.

  • Council Tax Support to help people with their council tax bill
  • Discretionary Housing Payments to assist people who are receiving their Housing Costs paid through Universal Credit but are struggling to pay their rent, or need help with moving costs or rent in advance

Support managing your account online

If you are not confident using the internet there is a range of support available to you:

  • The Forest CAB provides digital support for any Universal Credit customer who requires assistance. You should ask your Work Coach when attending interviews at the Job Centre about a referral to this service
  • Gloucestershire’s Adult Education team has designed courses tailored specifically to help you manage your Universal Credit account
  • Learn My Way provides a number of free courses, tutorials on using a computer, browsing the web, using email and finding work online

Internet access

If you do not have access to the internet or a computer at home there are various places across the district where you can gain access for free:

  • Jobcentre Plus provides free to use computers and Wi-Fi in their offices
  • Gloucestershire County Council Libraries provide free access to computers for library members and buddy support if you need additional support to get online. Free public Wi-Fi is also available at all council run and community libraries
  • Two Rivers Housing tenants can access free Wi-Fi at their offices in Newent for visitors with their own device
  • Wyedean tenants have access to a computer in their Coleford office
  • SkyBT and O2 mobile phone customers can access Wi-Fi hotspots on their own device
  • Computers are available at the main reception at the Council Offices in Coleford