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  2. Environment
  3. Noise, pests, pollution and air quality
  4. Noise and other nuisances

Noise and other nuisances

Problems we may be able to help with

We can investigate these issues where the disturbance is severe, and take formal action when the issue cannot be resolved.

  • The state of a premises
  • Smoke (including smoke from bonfires)
  • Fumes or gases
  • Dust, steam, or smells from business premises
  • Accumulations or deposits
  • Animals
  • Noise (including noise from parked car alarms and stationary machines in the street)
  • Artificial lighting 
  • Insects from business premises 

Problems we cannot help with

We are not able to help with:

What you can do

Go directly to the person causing the problem. Or you can use our letter template.

If this doesn't work you can make a complaint to us or take the matter to a Magistrates' court yourself.

How to make a complaint

You will need to complete a log of the incidents for three weeks.

Once you have returned the log it will be assessed by a case officer. If we consider it is severe enough we will:

  • advise the person causing the problem that a complaint has been made.
  • monitor the problem.
  • ask an officer to make visits to you or set up specialist noise recording equipment in your property that you will have to operate.

If there is enough evidence we will take formal action to stop the problem, which you will need to support. 

Barking dogs

If you have a problem with noise from a neighbour's dog try to speak to them first. If this does not help you can report the problem to us.

Advice to dog owners

There are many reasons why dogs bark including loneliness (dogs are naturally gregarious animals and can become distressed when left alone), boredom and frustration, attention seeking, defending territory or medical problems.

Some simple measures that can help a dog adjust to being alone without making a nuisance:

  • leave a radio on at low volume
  • Leave the dog where it will not be disturbed by outside activities
  • Leave a light on at night
  • Arrange for someone to visit the dog if you are going to be away for a long period

Some dogs become totally dependent on their owners and find separation difficult. These dogs can become destructive, foul in the house or become noisy. To help a dog adjust to having less company:

  • Shut the dog in a separate room or outside for short periods while you are in the house, this will help the dog accept separation when you need to be away
  • All family members should take turns to feed the dog
  • Don’t make a fuss when coming or going from the house
  • Dogs should always have their own bed and should not sleep with their owner

Consult vet and or animal behaviourist

If nothing seems to help consult your vet and make sure your dog is not ill. The vet maybe able to suggest some other remedies or perhaps give you the name and address of an animal behaviourist who is an expert and may be able to suggest some ways to help.