Call 999 for immediate assistance if there is a risk to life or a risk of serious property or environmental damage.
As well as contacting the relevant bodies listed below, please report all imminent flood situations or incidents of actual property flooding to:
- either the County Council emergency response team or
- the District Council emergency response team.
The County and District engineering teams will then also be made aware of the issue for future reference and action.
|To report||Contact||Contact details|
|Burst water main or sewer flooding||Severn Trent Water||
Emergencies (24hr): 0800 783 4444
|Burst water main or sewer flooding||Welsh Water||
Emergencies (24hr): 0800 085 3968
|Roads, blocked gullies, gratings and drains||Gloucestershire County Council||
08000 514514 (24 hrs)
|Main river flooding||Environment Agency||
General enquiries: 03708 506 506
Incident hotline (24hr): 0800 80 70 60
|Flooding from other watercourses such as a stream or ditches||Riparian owner||
Forest of Dean District Council:01594 810000
Prepare for flooding
The Met Office flood warning service has three types of warnings that will help you prepare for flooding and take action known as flood warning codes. For help understanding flood warning codes visit:
You can also register for the Environment Agency's free flood warning service by:
- visiting Flood Warnings Direct
- calling 0345 988 1188
Protect your home from flooding
For useful information on how to prepare for a flood visit:
For details of where to get flood protection products and services visit:
If you are affected by flooding and are in need of temporary accommodation:
- call 01594 810000
- or 0151 343 2942 out of hours
The Council does not provide a sandbag service to residential or commercial properties, however sandbags can be purchased from most builders’ merchants.
Building a sandbag wall
Sandbags are cloth bags that hold sand or soil so that a low wall can be built to dam the flow of water. Lay plastic sheeting under and around the wall to make it more water tight and use the sandbags to hold the plastic in place. Sandbags are only effective for water up to about 20cm/8" deep.
The Gloucestershire Local Resilience Forum have produced a video guide on how to effectively protect your property against flood water using sandbags:
Make your own sandbags
You can use the following as sandbags:
- bin liners or carrier bags filled with soil
- grow bags are the right shape and light enough to be carried around
- buy products that inflate from the National Flood Forum directory (see Protect your home from flooding section above).
Property owners/occupiers should reuse or dispose of their own sandbags once the risk of flooding has subsided:
- Empty and dry the sacks so they can be used again
- Dig the sand into the garden to help with drainage.
Travel during flooding
Walking: Do not walk through flooded areas - there may be hidden dangers such as open drains, damaged road surfaces, submerged debris or deep channels.
Transport and travel: Do not try to drive through flooded roads or fords - the water is often deeper than it looks and your vehicle may be swept away or you may become stranded.
For the latest travel and transport information visit:
Clearing up after a flood
For useful information please see:
For health related queries:
- Visit: Public Health England
Do not re-enter your house until all floodwater has been removed. The fire service may be able to help you with pumping floodwater out of your house but if the water is still rising, there is no point pumping out as it will only come straight back in. See: